Every dress we make is inspected, re-measured, quality checked, sprayed with our fabric fresh and VIDEO recorded before it is dispatched to ensure your requirements are met and for this reason we do not offer any exchanges and/or refunds on our products.

We take pride in knowing that we do not dispatch defective items to our valued customers. We do however understand that things may happen in transit that neither us or our customers have control over. For this reason please inspect your beautiful item, immediately after you open your package.

Here are some best practises:

• Each item comes with a quality control safety garment ribbon. When you see this ribbon you can be rest assured that we have examined the final product from top to bottom, left to right, front to back for any possible defects. With confidence, we also invite you to inspect the item from top to bottom, side to side for any defects such as rips, tears or damaged beads.
• The ribbon is only attached once the garment has gone through our very thorough quality control process. There is also a note on the ribbon reminding you that if this ribbon is detached the item is yours forever.
• For sizing control, try the item on immediately.
• If all looks well, cut the ribbon and enjoy your masterpiece. If there is an issue as listed above, please do not cut the ribbon, take photographs of defect(s) and kindly notify us immediately via email by sending over the photographs as well as your order number.

At Onalaja we take pride in creating hand crafted, hand beaded and embellished pieces.

Our commitment to quality and detail means every garment we produce may take between 3-5 weeks to hand create pending no delays.

Please note that the 3-5 weeks is excluding Bank holidays and weekends.

Due to the demand, for sales items, please allow atleast 2-4 weeks, pending no delays and then shipping.

As soon as your order is ready for dispatch, we will send you a confirmation email along with your tracking details. You can use this information to monitor your package's journey directly on the courier's platform. We strongly encourage all customers to regularly check the tracking updates for the most accurate delivery information.

When you choose Onalaja, you're not just buying a garment or an item, you're investing in a work of art that will stand out from the crowd.

Thank you for choosing Onalaja and we look forward to creating something special just for you.

Look out of a confirmation email immediately after your purchase. This email will outline the details of your order including your preferred shipping address. Please review this email to ensure everything is accurate.

Please wait for our 3-5 weeks processing time (depending on selected style) to create your garment + SHIPPING TIME.

We take pride in creating garments that are meticulously crafted to fit you like a glove, which is why we devote up to 3-5 weeks to ensure that every detail is perfect before we hand your items to our carrier for shipping.

You will receive a tracking number after our specified processing time

Info@onalaja.com for all customer service inquiries. 

Please remember that we do not offer refunds or exchanges as all items are made to order.

At Onalaja, we believe every occasion deserves a garment that makes you feel special, memorable and confident. We are committed to doing everything we can to ensure you receive your order by your desired date.

Please bear in mind that express or rush orders will incur a 50% additional cost.

Kindly reach out to us before placing an order via info@onalaja.com.

Each Zusi dress is unique and varies due to our handmade and hand-beaded process. We don't use a specific print placement to promote sustainability (and to save waste), which means the pattern on each dress falls differently. As a result, some dresses may feature more of one color or pattern than another. For example, a Zusi pink and orange dress may have more pink beads than orange, depending on how the beads are applied. This ensures that each dress is truly one-of-a-kind.

Please note that the product pictures may not reflect the exact dress you receive, as each dress's unique placement will vary. If you would like more of one colour or have a specific bead colour or preference, please send us an email to discuss customisation. info@onalaja.com

Due to high demands during sales, please allow for extra time. Kindly also remember we do not offer exchanges, or refunds. All items are final sale.

All lead times still apply, however for sale please expect between 4- 8 weeks (depending on the demand) for hand beading and hand crafting your item, then delivery which could take up to another week. We will try our best to send your items out to you as soon as possible

If needed for a special date, kindly see * Urgent event question* for more details and email: info@onalaja.com to confirm before purchase.

We will make our best effort to get your item out to you as soon as possible.

This also applies to our black Friday sales.**

Please also see our Brand story 

Yes we do wholesale to retailers and boutiques. Please contact info@onalaja.com for whole enquiries.

Please refer to our sizing chart and product descriptions before purchasing to ensure the best fit. Our sizes range from XXS to XXXXL, and fit may vary by style.

For assistance with sizing, please email us at info@onalaja.com.

If your size is not available, we offer custom orders for an additional fee of up to 25%. Please note that custom orders are non-refundable or exchangeable. To place a custom order, email info@onalaja.com

We do not offer alteration service for our pieces at this time. To ensure the best fit, we have provided a standardised size guide for reference when placing your order and listed on each product page. If you have specific fit concerns, our team is happy to assist with sizing recommendations. Should alterations be needed after purchase, we kindly recommend consulting a trusted local tailor.

We are thrilled to offer custom orders for those looking to add a personal, unique touch to their wardrobe.

We are able to customise lengths, colours, beading and size. This in some cases my incur an additional fee of up to 35%.

Our processing time for customs varies between 4-8 weeks depending on your design.

To place a custom order, simply email our dedicated customer care at info@onalaja.com with the details of the piece you're interested in, including measurements and details of what elements you would like changed. Our team will work closely with you to ensure that your custom order is one of a kind.

Please note that all custom orders are non-refundable or exchangeable, so we encourage you to take the time to carefully consider your choices before placing an order.

We love collaboration here at Onalaja. We would love to hear what you have in mind so please reach out to us at press@onalaja.com.

info@onalaja.com with your comp card information including shoe size.

Subscribe to our email and/or text list for the latest on our promotions, new items and events. Also follow us on Instagram @onalajaofficial for more updates.

At Onalaja, we are committed to continuously enhancing our business practices to pave the way for a conscious and sustainable future.

We work with a mindful and intentional approach to fashion consumption, with an emphasis on investing in pieces that are meant to be cherished for a lifetime, sustainability over disposability. This is why we believe in taking the time to craft each garment with care and attention to detail, using high-quality materials inspired by our African heritage

Our print-based fabrics are not only visually stunning, but also environmentally conscious. We use ink that is OEKO-TEX Eco Passport certified, guaranteeing that harmful chemicals are not present in our production process. This independent certification ensures that our materials are made in a socially responsible and environmentally friendly way.

Yes, we ship worldwide!

After your order has completed our processing time of 3-6 weeks, please allow 1-5 working days shipping depending on your location. 

Please note that we cannot take responsibility for delays due to customs clearances.

The prices displayed on our site are tax-free in Great British Pounds (GBP), which means you may be liable to pay for duties and taxes once you receive your order.

Custom duties vary from country to country and are paid by the customer.

Please check your countries custom policies before placing an order.

We will not provide refunds on orders sent back due to customs issues

Once your order has been made and dispatched a tracking number will be sent to you.

You can use this information to monitor your package's journey directly on the courier's platform. We strongly encourage all customers to regularly check the tracking updates for the most accurate delivery information.

As the responsibility for the safe delivery of your order transfers to the courier service once it leaves our premises, we advise contacting the courier directly for any issues related to delivery delays, package handling, or if your order is marked as delivered but has not been received. The tracking number provided in your shipping confirmation email will be crucial for the courier to assist you effectively.

In the rare event that your package is lost, please initiate a claim with the courier service using the tracking number provided to you. Additionally, let us know about the issue by contacting our customer service. We are committed to ensuring your satisfaction and will provide guidance on how to proceed, although our ability to directly intervene with courier services is limited once the package leaves our facility.

Note:The tracking process and follow-up for shipments are standard procedures facilitated by the courier service. Our goal is to make your shopping experience seamless, and while we are here to support you in the ordering and shipping process, the courier's policies and procedures will dictate the resolution of any delivery-related issues once the package is in transit.

At Onalaja, we understand that unforeseeable circumstances can sometimes impact the delivery of your order.

While we strive to ensure timely delivery, there are certain factors that are outside our control, such as global events, logistics, and customs checks. Rest assured, if any delay arises, we will keep you informed every step of the way and provide a new estimated delivery date as soon as possible.

We take pride in our commitment to customer satisfaction, and our team is always available to assist you with any questions or concerns you may have. So, please don't hesitate to reach out to us at info@onalaja.com for any updates or assistance

No returns, No exchanges. All sales are final.

In the rare occasion where an item is damaged in transit, please see “ Is my order quality checked” FAQ question above for next steps.

Currently all Onalaja pieces are on a made to order basis, for that reason, we do not offer refunds or exchanges.

We take pride in making sure that all our pieces are quality controlled and inspected before it is sent out to you. We also take images and recordings of each piece to avoid any faulty, damaged or marked claims.

Our commitment to transparency means that every garment listed on our website comes with an extensive, detailed and unique description. It is crucial that you carefully read the item description and check all sizing and measurements before making a purchase. 

If you have any queries about a particular garment, please feel free to reach out to our customer support team before placing your order via email info@onalaja.com

By placing an order, you confirm your agreement with our store policies. 

At Onalaja, we understand that unforeseeable circumstances can sometimes impact the delivery of your order.

While we strive to ensure timely delivery, there are certain factors that are outside our control, such as global events, logistics, and customs checks. Rest assured, if any delay arises, we will keep you informed every step of the way and provide a new estimated delivery date as soon as possible.

We take pride in our commitment to customer satisfaction, and our team is always available to assist you with any questions or concerns you may have. So, please don't hesitate to reach out to us at info@onalaja.com for any updates or assistance