Shipping & Returns
We do not offer refunds as our pieces are hand made for each individual. However, in some cases, we offer store credit in the amount of your returned goods. For made to measure pieces we do not offer refunds.
We ask customers to check our size guide before ordering.
We do not offer exchanges, refunds or alterations on 'made- to - measure' items. Please ensure you sends us your accurate measurements. Sample sale items are final and cannot be returned. For hygienic reasons swimwear and other intimate items cannot be returned
*You are responsible for return shipping fees and we advice that you make use of a service that provides tracked shipping to ensure that we receive your item. Exchanged items if accepted will be shipped out at the customers expense. We kindly ask that you check our size guide before placing an order. If you would like a custom fit at no extra charge, kindly send us an email.
PRE - ORDERS
Please make sure to read thoroughly the product description before placing an order. Each pre-order item has a specific delivery date. Pre-order items are not viable for an express
shipping. Orders will start on specific processing dates which will be communicated. Onalaja Ltd reserves the right to change release and processing dates with proper notification to customers. Orders can take up to 5 business working days to begin processing on the release date. Multiple items ordered will be shipped at the same time.
Our international delivery courier is DHL. Please ensure that you have filled in a valid and identifiable address and phone number for delivery.
Ready-to-Wear items will take 3-5 workdays to be shipped.
Made-to-Order and Pre-order items will take 2- 5 weeks, depending on the style to be produced and then shipped.
Orders are delivered Monday to Friday between 9am and 6pm worldwide and additionally between 9am and 6pm on Saturdays in Lagos, Nigeria only.
As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. Specified shipping times are as follows:
DHL Express International: Most of Europe and North America: delivery within 3-4 workdays from dispatch.
DHL Express International: Rest of the world: delivery within 4-6 work days from dispatch.
National Courier: Nigeria only: Delivery within 1 workday from dispatch.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.
Onalaja is not liable for any extra custom fees charged by individual countries or extra holding times as this is beyond our control. If a delivery is rejected by the customer and the package is returned to us by the courier, refunds will be given less any charges by the courier to return the item.