Shipping & Returns

 

Do you offer international and express shipping?

 

Yes, we ship worldwide! 

After your order has completed our processing time of 3-6 weeks, please allow 1-5 working days shipping depending on your location. 

Please note that we cannot take responsibility for delays due to customs clearances. 

The prices displayed on our site are tax-free in Great British Pounds (GBP), which means you may be liable to pay for duties and taxes once you receive your order. Custom duties vary from country to country and are paid by the customer. Please check your countries custom policies before placing an order. We will not provide refunds on orders sent back due to customs issues

 

Can my order be delayed?

 

At Onalaja, we understand that unforeseeable circumstances can sometimes impact the delivery of your order. 

While we strive to ensure timely delivery, there are certain factors that are outside our control, such as global events, logistics, and customs checks. Rest assured, if any delay arises, we will keep you informed every step of the way and provide a new estimated delivery date as soon as possible.

We take pride in our commitment to customer satisfaction, and our team is always available to assist you with any questions or concerns you may have. So, please don't hesitate to reach out to us at info@onalaja.com for any updates or assistance

 

Can I exchange or return my order?

 

No returns, No exchanges. All sales are final.

 

Currently all Onalaja pieces are on a made to order basis, for that reason, we do not offer refunds.We take pride in making sure that all our pieces are quality controlled and inspected before it is sent out to you. We also take images and recordings of each piece to avoid any faulty, damaged or marked claims.

Our commitment to transparency means that every garment listed on our website comes with an extensive, detailed and unique description. It is crucial that you carefully read the item description before making a purchase. 

If you have any queries about a particular garment, please feel free to reach out to our customer support team before placing your order via email info@onalaja.com

By placing an order, you confirm your agreement with our store policies.